Question 1

Where is the show located?

Accepted Answer

Currently, the performances happen every Saturday at Teatro Fashion Mall. The theater is located at:
 
Estr. da Gávea, 899 
São Conrado, Rio de Janeiro - RJ, 22610-001

Question 2

What days/time do you have the show?

Accepted Answer

The performances are every Tuesday, Thursday and Saturday from 9:15pm until 11pm.

Question 3

How do I purchase a ticket?

Accepted Answer

To purchase your ticket click here (https://www.gingatropical.com/bookings-checkout/ticket-ginga-tropical/book)or on the Buy Ticket option on the menu at the top. We offer secure payments via PayPal, Credit Card, Pix or Boleto. We also offer free exchanges if you need to modify your reservation date, and free cancellations for up to 24 hours after your purchase.

Question 4

Is it safe to purchase my ticket via the site?

Accepted Answer

We value the safety of the information of our customers. This is why we partner with Payment providers to support secure payment procedures. We do not receive or store your payment information. We also partner with travel agencies both within Brazil and internationally and you can purchase your ticket through them. However, they may not offer the same benefits that we do such as free exchanges if you need to modify your reservation date, and free cancellations for up to 24 hours after your purchase.

Question 5

I purchased my ticket, but now I need to change my reservation date. What do I do? "

Accepted Answer

We understand that plans may change. If you purchase the ticket via our site, we don't charge any fees for changing your reservation date. You just have to send us an email at reserva.vendas@gingatropical.com.br (mailto:reserva.vendas@gingatropical.com.br?subject=Change reservation date)and we will take care of it for you. Make sure to include the details of your existing reservation on your message.

Question 6

I purchased my ticket, but now I need to cancel my reservation. What do I do? "

Accepted Answer

We understand that plans may change. If you purchased your ticket through us, we will refund the full amount if you cancel within 24 hours from purchase. Just email us at reserva.vendas@gingatropical.com.br (mailto:reserva.vendas@gingatropical.com.br?subject=Cancel reservation)with the details of your reservation.

Question 7

I purchased my ticket via PayPal but did not receive a confirmation message.

Accepted Answer

We are working with PayPal to resolve this issue. In the meantime, if you would like to confirm your purchase, please contact us using the form below or the email reserva.vendas@gingatropical.com.br(mailto:reserva.vendas@gingatropical.com.br?subject=Change reservation date)

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